Ki jan pou plenyen nan yon magazen ak remèt yon atik

Plent an angle gen yon rejis patikilye : fèm sou reyalite yo, dous ak moun nan. Jwenn balans sa a, e anjeneral ou jwenn sa w ap chèche a. Vokabilè magazen la limenm — tay, kabin esayaj, resi — se yon seri apa.

Ki jan pou kòmanse

Siyale premyèman ke yon plent ap vini : moun ki devan w la bezwen yon moman pou chanje atitid.

• Excuse me, I've got a bit of a problem with this.
• Sorry, but I think there's been a mistake.
• I bought this yesterday and unfortunately it doesn't work.

Isit la, sorry pa vle di se ou ki gen tò. Se yon adousisè, e moun ki pale angle sèvi ak li tout tan pou plenyen. Eskize m, men… an kreyòl jwe menm wòl la.

Ki jan pou fòmile pwoblèm nan

Dekri objè a, pa moun nan.

✅ It's faulty. / It doesn't work. / There's a hole in it. ✅ This isn't what I ordered. ✅ I've been charged twice. ❌ You sold me a broken thing. (akizasyon)

Gramè a fè travay sa a pou ou : vwa pasif la oswa sijè it retire moun nan nan fraz la. I was charged twice · It arrived damaged · There seems to be a fault.

Sa ou vle

Yon plent san demann se jis yon move imè. Nonmen rezilta ou vle a.

• I'd like a refund, please.
• Could I exchange it?
• Could you replace it?
• I'd like to speak to the manager, please.

Refund, se resevwa lajan ou tounen. Exchange, se yon lòt pwodwi. Replace, se menm pwodwi a, yon nouvo egzanplè.

Mo ki gen pwa

Gen fòmilasyon ki montre ou konnen pozisyon ou e ki chanje reyaksyon an nètman :

• It's faulty. (pa sèlman « mwen pa renmen l » : se mo kle a ; sa vle di li gen yon defo)
• It's not fit for purpose.
• It's still under warranty. (toujou anba garanti)
• I bought it less than 30 days ago.
• What's your returns policy?
• This doesn't affect my statutory rights. (Wayòm Ini ; dwa legal yo varye selon peyi a)

Pou magazen an, se egzakteman distenksyon sa a ki konte : faulty vle di pwodwi a gen defo, e ou gen dwa a yon solisyon ; changed my mind vle di sa depann de bon volonte magazen an.

Nan restoran

• Excuse me, I ordered the chicken, not the fish.
• This is cold, I'm afraid.
• Could we have a different table? This one's a bit draughty.
• I think there's a mistake on the bill.
• I'm sorry, but I did say no nuts — I'm allergic.

Pale pandan manje a, pa apre. Yon plent nan kès la sou yon plat ou deja fini pa gen anpil pwa.

Kòmand sou entènèt

• My order hasn't arrived. · It's three days late.
• I've received the wrong item.
• It arrived damaged.
• Could you send me a return label?
• How long does the refund take?
• I'd like to cancel my order.

Kenbe sou men w : nimewo kòmand lan, dat la ak yon foto, si pwodwi a rive abime.

Plent ekri a

Yon plent ekri konstwi sou yon modèl fiks nan kat pati :

I ordered a kettle on 3 May (order 481-2290). It arrived on the 7th, but the lid is cracked.

I've attached a photo.

I'd like a replacement, or a refund if that's not possible.

Could you let me know by Friday?

Reyalite yo, prèv la, rezilta ou vle a ak dat limit la. San okenn kòlè : se presizyon an ki fè travay la.

Ogmantasyon politès la

Si premye repons lan se « non » :

1. Is there anything you can do?
2. Could I speak to someone else?
3. What's your returns policy?
4. I'd like to make a formal complaint.

Ton an rete estab tout tan. An angle, presyon an monte ak presizyon ak ensistans, pa ak volim : leve vwa w nan yon magazen britanik souvan vle di pèdi diskisyon an.

Sa yo pral mande w

• Have you got the receipt?
• Do you have the original packaging?
• When did you buy it?
• Was it like that when you bought it?

Dous ak moun nan, fèm sou reyalite yo. Vandè a pa t fabrike bouywa sa a. Dirije iritasyon w sou li transfòme yon pwoblèm ou ka rezoud an yon konfli w ap pèdi, alòske yon rapò kalm e konkrè — dat la, defo a, sa ou vle — ba li yon bagay pou travay, ak yon rezon pou l vle ede.

Yon retou ki reyisi

A: Hi, sorry — I bought this last week and unfortunately it's stopped working.

B: Oh dear. Have you got the receipt?

A: I have, here. It's faulty rather than anything I've done — it wouldn't switch on this morning.

B: I can exchange it or refund it, whichever you prefer.

A: A refund, please. Thank you for sorting it out.

Sorry kòm adousisè, faulty kòm mo kle, yon demann klè ak yon mèsi nan fen.

Teste sa ou konnen

Tès ki swiv la konsène fòmilasyon yo ak ogmantasyon politès la.