Nan telefòn : klarifye, epele, jere yon move koneksyon

Telefòn lan retire bouch yo, jès yo ak ekspresyon sou figi a ; se poutèt sa li difisil san mezi. Sa ki ede se pa « koute pi byen », men mande ankò pi byen.

Verifye sa ou tande

• Sorry, could you repeat that?
• Sorry, I didn't quite catch that.
• Could you speak up a little? (pi fò)
• Sorry, the line's breaking up.
• Did you say fifteen or fifty?

Dènye a konte plis pase sa li sanble : -teen ak -ty se pè nou konfonn pi plis nan zòrèy, e nan telefòn yo prèske pa ka distenge. Aksan an ede : fifteen (aksan nan fen) kont fifty (aksan nan kòmansman). Toujou konfime nonb yo.

Repete pou konfime

Repete enfòmasyon kle a olye ou di « yes » :

So that's Thursday the twelfth at two, is that right?

Let me just read that back to you.

Epele avèk fyabilite

Non lèt yo konfonn avèk yon move koneksyon : B, C, D, E, G, P, T, V sonnen menm jan, ansanm ak M ak N. Anplis, non lèt angle yo pa non lèt kreyòl yo (« e » di [i], « i » di [aj], « g » di [dji], « j » di [dje]) : epele jan nou abitye a se yon sous erè.

Sèvi ak mo :

« Novak » — N for November, O for Oscar, V for Victor, A for Alpha, K for Kilo.

Alfabè ofisyèl la pa nesesè. Nenpòt mo klè bon : B for Bravo oswa B for Baker mache menm jan. Prensip la se pa janm di lèt la poukont li.

Itil tou :

• Double L. (de L)
• All one word.
• With a hyphen.
• Capital M.

Lè ou pa ka konprann aksan an

Vitès ak aksan se yon pwoblèm apa de vokabilè a, e ou ka di sa byen fò :

• Sorry — could you slow down a little? It's a bad line.
• I'm struggling to hear you, sorry.
• Would you mind saying that once more? I want to make sure I've got it right.

Mete sa sou koneksyon an, pa sou pwòp angle ou, se fason estanda pou pa pèdi figi, e nan telefòn, souvan se vre tou.

Meni otomatik yo

Sistèm ki anrejistre yo pale vit e ak fòmil fiks :

W ap tande	Sans
Press 1 for…	chwazi yon opsyon (« peze 1 »)
Please hold. · Bear with us.	tann (« rete sou liy lan »)
Your call is in a queue.	ou nan fil datant lan
All our operators are busy.	kontinye tann
This call may be recorded.	yon avètisman estanda, pa gen okenn aksyon nesesè
Please say your date of birth.	repons lan dwe di byen fò

Si anyen pa ede ou, mo operator oswa speak to an adviser, anplis peze 0, souvan mennen ou bay yon moun.

Kite ak resevwa yon mesaj

• Could I leave a message?
• Could you ask him to call me back?
• My number's… — I'll say it twice.
• Can I read that back to you?

Jere apèl la

• Bear with me a moment.
• I'll just put you on hold.
• Sorry, I think we got cut off.
• Can I call you back in five minutes?
• I can't hear you very well — could I call you back on a landline?

Nan yon apèl gwoup oswa videyo

San siyal vizyèl, tou pale yo kase. Angle gen rekou kout e fiks pou sa :

• Sorry, you go ahead. (lè de moun pale an menm tan)
• Can I just come in here? (entèwonp avèk politès)
• Sorry, I think you're on mute.
• Did we lose him?
• Just to check everyone can hear me?
• I'll drop off and rejoin.

Si ou te pale an menm tan ak yon lòt moun, abitid la se pou youn sede touswit : sorry, after you. Se egzakteman ezitasyon youn ak lòt ki kreye bouk malèz sa a.

Lè tout bagay ale vrèman mal

Chanje sipò pa yon wont, e souvan li pi pwofesyonèl :

The line's terrible — could you email me the details instead?

Verifye pandan apèl la, pa apre. Chak nonb, non oswa dat ou konprann mal vin yon erè ki koute chè pita, e verifikasyon an koute twa segonn. Pesonn pa janm panse mal de yon moun ki te mande sorry, was that fifteen or fifty?, e pesonn pa bliye moun ki te rezève move jou a.

Yon apèl ak twa pwoblèm

A: …so we'll deliver on the fifteenth.

B: Sorry, the line's breaking up — the fifteenth or the fiftieth… sorry, fifty? Fifteen?

A: The fifteenth. One-five.

B: Got it. And the name for the delivery?

A: Novak. N-O-V-A-K.

B: Sorry, was that B or V? Could you spell it with words?

A: V for Victor. November, Oscar, Victor, Alpha, Kilo.

B: Perfect. So that's the fifteenth, under Novak. I'll confirm by email.

Konfime yon nonb, konfime yon lèt ak yon konfimasyon ekri : tout repètwa a nan yon ti apèl.

Teste sa ou konnen

Nan tès ki vin apre a : mande ankò, epele ak pèlen -teen / -ty a.