Teknoloji, aparèy ak entènèt

Vokabilè teknoloji a chanje vit, men nwayo estab li kouvri prèske tout sitiyasyon chak jou, e vèb yo — prèske tout phrasal verbs — konte plis isit la pase non yo.

Aparèy yo

laptop · desktop · tablet · smartphone · charger · cable · screen · keyboard · mouse · headphones · printer · router

De mo pou distenge : hardware se objè fizik la, software se sa ki mache sou li. App se yon pwogram telefòn, program se mo ki pi ansyen an, pou òdinatè. Atansyon : kreyòl la di telefòn pou sa yo rele mobile (britanik) oswa cell phone (ameriken) an angle, e òdinatè pou computer ; yon laptop se yon òdinatè pòtatif.

Vèb ki pote tout bagay

• turn on / off · switch on / off — kouran an
• plug in / unplug — koneksyon fizik la
• charge — My phone's charging. / The battery's dead.
• log in / log out — kont yo (sign in / sign out tou)
• download / upload — telechaje / voye sou entènèt (pa konfonn yo)
• install / uninstall / update
• back up — fè yon sovgad
• restart / reboot — premye remèd inivèsèl la
• crash / freeze — li fèmen brital / li bloke

Sa nou fè ak men nou

click · tap · swipe · scroll · drag · zoom in / out · copy and paste · save · share · sync · stream · mute · block

Remake : nou scroll yon paj down, nou swipe yon ekran left ; epi nou copy to the clipboard, pou apre sa paste into a document.

Sou entènèt

account · password · username · two-factor authentication · Wi-Fi · connection · browser · tab · link · attachment · cloud · storage · notification · settings · privacy · subscription

• What's the Wi-Fi password?
• I've lost the connection.
• Could you send it as an attachment?
• It's in the cloud.
• I'm running out of storage.

Nan videokonferans

Se jodi youn nan seri ki pi itil nan tout sijè a, e chak fraz isit la fiks :

Fraz	Sans
You're on mute.	yo pa tande w, mikwo a koupe
You're breaking up.	koneksyon an ap sote
Can you share your screen?	montre ekran ou a
I'll drop off and rejoin.	m ap soti epi m ap rekonekte
Sorry, you cut out there.	mwen pa t tande w, koneksyon an koupe
Can everyone hear me all right?	verifikasyon son an

Sekirite

scam · phishing (fo imèl ki vle vòlè modpas ou, eskwokri pa imèl) · spam · virus · hack · data breach

• I think that email's a scam — don't click the link.
• My account was hacked.
• Use a strong password, and don't reuse it.

Lè yon bagay pa mache

• It's not responding.
• It's frozen.
• The app keeps crashing.
• It won't connect. (won't vle di li refize, tankou Li pa vle konekte an kreyòl)
• I'm getting an error message.
• Have you tried turning it off and on again?

« It won't start » se fason natirèl pou di yon aparèy refize mache : isit la, won't vle di yon refi, pa lavni.

Ki jan pou dekri yon pwoblèm avèk presizyon

Enpresi : It doesn't work. Pi bon : It turns on, but the screen stays black.

Di sa ki mache se fason ki pi rapid pou sèkle pwoblèm nan, e nan yon konvèsasyon teknik, se diferans ant yon mesaj ki itil ak yon mesaj ki initil.

Twa kesyon tout konvèsasyon ak sipò teknik la tounen sou yo :

1. What exactly happens? — It shows an error message saying "connection refused".
2. When did it start? — After the update on Tuesday.
3. What have you tried? — I've restarted it and reinstalled the app.

Kominike sa ou obsève, pa dyagnostik ou. The Wi-Fi's broken se yon dyagnostik, e anjeneral li pa kòrèk. My laptop connects but my phone doesn't se yon obsèvasyon, e li pwente dirèkteman vrè kòz la.

Yon apèl bay sipò teknik

A: What seems to be the trouble?

B: The app keeps crashing when I try to log in. It started after the update.

A: Have you tried reinstalling it?

B: I have. It opens fine, but it freezes on the password screen.

A: Right — sorry, you're breaking up a bit. Could you send me a screenshot of the error message?

Sentòm egzat la, ki lè sa te kòmanse, sa ki deja eseye ak fraz videokonferans yo pou mande repete.

Teste sa ou konnen

Tès ki anba a konsène sitou vèb yo.