Apèl ak imèl senp an angle

Kominikasyon debaz nan travay swiv yon senaryo. Metrize senaryo a e w ap vini a bout pifò apèl ak imèl woutin yo.

Reponn yon apèl

• Hello, this is Anna speaking.
• Good morning, ABC Company, how can I help you?

Remake : nan telefòn la, angle sèvi ak this is, pa « I am ». This is Anna. Kreyòl la sèvi ak se nan menm sans lan (Alo, se Anna), kidonk ou deja gen refleks la.

Rele ou menm

• Hello, could I speak to Mr Brown, please?
• This is Anna from ABC Company.
• I'm calling about the invoice.

Lè gen yon pwoblèm

• Sorry, could you repeat that?
• Could you speak a little more slowly, please?
• The line is bad — I can't hear you.
• Could you hold for a moment?

Mande pou repete se nòmal e pwofesyonèl. Devine, non.

Ki jan pou epele lèt ak chif

Se egzakteman nan telefòn detay yo pèdi, e pou konfime yo, angle gen fòmil prèt.

• How do you spell that? · Could you spell your surname for me?
• That's P for Papa, E for Echo… — nonmen lèt la ak yon mo nòmal nèt.
• Let me read that back to you: 0-7-9-0…
• Sorry, was that fifteen or fifty?

Nimewo telefòn yo di chif pa chif, e zewo a di oh, repetisyon an di double : oh-seven-nine-double four. Chif ki fini ak -teen (fifteen) ak -ty (fifty) fasil pou konfonn nan telefòn lan, se poutèt sa yo konfime.

Pran yon mesaj

• I'm afraid he's not available at the moment.
• Would you like to leave a message?
• Could you ask him to call me back?
• Can I take your name and number?

Kite yon mesaj vokal

Respekte kat pwen, nan lòd egzat sa a : non, rezon, nimewo, aksyon :

Hi, this is Anna from ABC Company. I'm calling about Friday's delivery. Could you call me back on 020 7946 0055? Thanks.

Di nimewo a dousman, e si se enpòtan, de fwa.

Fini konvèsasyon an

• Thank you for your help.
• Thanks, goodbye.
• I'll send that over this afternoon. (konfime pwochen etap la anvan ou rakwoche)

Yon imèl travay senp

Imèl yo konstwi ak menm senplisite a :

Subject: Meeting on Friday

Hi Tom,

Just a quick note to confirm our meeting on Friday at 10:00.

Please let me know if that still works for you.

Best regards,

Anna

Twa pati : poukisa w ap ekri → detay yo → sa ou bezwen nan men destinatè a.

Fòmil ouvèti ak politès final

Chwazi yon pè nan yon sèl liy : yon fòmil ouvèti fòmèl ak yon fòmil fen familye sanble neglije. An angle, fòmil final yo trè kout : Yours faithfully ase, pa gen okenn long fraz respè ki dwe vini apre.

Sitiyasyon	Fòmil ouvèti	Fòmil fen
kolèg ou konnen	Hi Tom,	Thanks, · Best,
moun ou pa konnen	Dear Tom,	Best regards,
fòmèl, non pa konnen	Dear Sir or Madam,	Yours faithfully,

Yon lòt pwen : sijè imèl la dwe nonmen kontni an : Meeting on Friday, pa Question ni Hello.

Fraz kout ki itil

• Just a quick note to... — pou mesaj kout.
• Please find attached... — lè ou voye yon fichye.
• Let me know if... — mande yon repons.
• Thanks in advance. — di mèsi davans pou èd la.
• Sorry for the slow reply. — si ou reponn apre plizyè jou.
• As discussed, … — referans a yon konvèsasyon anvan.

Toujou konfime sa ou pral gen pou aji sou li. Lè a, chif yo, non yo ak adrès yo se sa ki pèdi an premye nan yon lang ki pa pa ou, e repete yo byen fò koute twa segonn : So that's Thursday at ten, at your office? Pesonn pa janm jije mwens konpetan paske li mande yon konfimasyon.

Yon apèl òdinè

A : Good morning, ABC Company.

B : Hello, could I speak to Mr Brown, please? This is Anna from Delta.

A : I'm afraid he's in a meeting. Would you like to leave a message?

B : Could you ask him to call me back? It's about Friday's delivery.

A : Of course. Can I take your number?

B : It's 020 7946 0055. Let me read that back — oh-two-oh, seven-nine-four-six, double oh double five.

Chak fraz isit la soti nan lis ki anvan yo, e tout apèl la dire vennsegonn.

Teste sa ou konnen

Tès ki anba a kouvri fraz ki retounen nan prèske tout apèl oswa imèl woutin.