Lè yon bagay pa mache pandan yon vwayaj

Pandan yon vwayaj, angle a senp jiska premye pwoblèm lan. Apati la, fò ou dekri sitiyasyon an avèk presizyon, konnen sa ou gen dwa a epi jwenn li san ou pa domaje relasyon w ak anplwaye a.

Ki jan pou dekri sa ki pase

Avèk presizyon e rete sou reyalite yo : flou bay repons flou.

• My flight has been cancelled.
• We've been delayed for four hours.
• My luggage hasn't arrived.
• I've missed my connection because of the delay.
• The room isn't what I booked — I booked a double, this is a single.
• I was charged for something I didn't use.

Remake present perfect la : yon reyalite nan pase ki konte kounye a ; se egzakteman sa tan vèb sa a make. Kreyòl la di Vòl mwen an anile (san mak tan) oswa te anile ; an angle, toutotan sitiyasyon an toujou konte, nou di has been cancelled, e pa was cancelled.

Sa pou mande apre

• What are my options?
• What happens now?
• Am I entitled to compensation?
• Who covers the cost of a hotel?
• Can you put me on the next flight?
• How long will it take?

« Am I entitled to…? » se fraz kle a. Li mande sou dwa ou (« èske mwen gen dwa a… ? »), li pa mande yon favè, e sa chanje konvèsasyon an.

Mo ki detèmine rezilta a

Konpayi avyon yo ak otèl yo sèvi ak tèm presi, e bon mo a epanye w yon diskisyon :

Tèm	Sans
rebook / reroute	mete w sou yon lòt vòl oswa yon lòt itinerè
refund	ranbousman lajan an
voucher	yon bon ak menm konpayi an, anjeneral ki gen mwens valè pou ou
compensation	yon peman pou dezagreman an li menm, anplis ranbousman an
duty of care	manje ak lojman pandan w ap tann
out of pocket expenses	depans pèsonèl ou yo dwe ranbouse
no-show	absans san anilasyon avan ; pa kite yo anrejistre sa

De pwen vo la pèn defann : yon refund pa yon voucher, e yon compensation pa menm bagay ak ranbousman an. Pafwa anplwaye yo ofri youn alòske ou mande lòt la.

Bagaj pèdi

• I'd like to report a missing bag.
• Here's my baggage tag.
• It's a black suitcase with a red label.
• Where should it be delivered?
• What's the reference number?
• Am I able to buy essentials and claim them back?

Pran nimewo referans lan epi nòte l. Tout sa ki swiv depann de li.

Nan otèl

• The room isn't as described.
• There's no hot water. · The heating isn't working.
• It's directly above the bar — is there anything quieter?
• I was told breakfast was included.
• Could you move us? · Could someone come and look at it?
• I'd like this taken off the bill.

Pale touswit. Yon plent nan denye maten an sou twa move nwit rapòte pi mwens pase menm plent lan depi premye nwit lan.

Ensiste san pèdi san frèt ou

• I understand it's not your fault, but I do need this resolved.
• Could you check whether there's anything else available?
• Is there someone else I could speak to?
• Could I get that in writing, please?

Rekonèt ke anplwaye a pa t kreye pwoblèm nan kenbe l bò kote w : se yon kesyon pratik, se pa sèlman yon jès janti.

Jwenn konfimasyon an alekri

• Could you confirm that by email?
• Could I have that in writing?
• Could I have your name, please?

Pou tout sa w ap prezante apre — bay asirans lan, pou yon ranbousman, pou yon endanmite —, yon konfimasyon alekri distenge yon reklamasyon ak yon senp rakont.

Ki jan pou reklame apre

Reklamasyon alekri yo gen pwòp seri fòmil fiks yo :

I am writing to claim compensation for flight BA219 on 4 May, which was cancelled at short notice.

I was rebooked onto a flight 26 hours later and incurred hotel costs of £140. Receipts are attached.

Under the applicable regulations I believe I am entitled to compensation, and I would ask you to confirm within 14 days.

Reyalite yo, dat yo, nimewo vòl la, montan an, prèv yo, delè a. San emosyon : se moun k ap chèche egzakteman sis eleman sa yo ak je yo k ap trete reklamasyon yo.

Ranmase prèv yo pandan ou gen yo devan je ou. Yon foto tablo vòl yo, non anplwaye a, nimewo referans lan, resi yo. Sou moman an, sa sanble twòp, e twa semèn apre, se egzakteman sa ki fè diferans ant yon reklamasyon yo peye ak yon refi, e nou pa ka rekonstitye l apre.

Nan kontwa a apre anilasyon yon vòl

A: I'm afraid the flight's been cancelled. We can put you on tomorrow morning's.

B: That works. Am I entitled to a hotel tonight?

A: We can offer a voucher for a hotel near the airport.

B: Thank you. And is that a rebooking, or would I also be entitled to compensation for the cancellation?

A: You'd need to claim that separately.

B: Understood. Could I have that in writing, and your name? Just for the claim.

Moun nan te aksepte yon solisyon pratik, separe de dwa diferan epi repran dokimantasyon an, tout sa san leve vwa.

Teste sa ou konnen

Tès ki swiv la konsène fòmilasyon ki mache vre.